Automation of support service using Natural Language Processing : - Automation of errands tagging
In this paper, Natural Language Processing and classification algorithms were used to create a program that automatically can tag different errands that are connected to Fortnox (an IT company based in Växjö) support service. Controlled experiments were conducted to find the best classification algo...
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| Format: | Others |
| Language: | English |
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Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM)
2020
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96891 |