Personalen i frontlinjen som varumärkesbärare : En studie inom träningsanläggningar

The purpose of this research aims investigate whether front line personell are brand carriers who can affect the customers brand experience. This present study focuses on commercial fitness centers in Kalmar. Like brands, training is taking part in people’s everyday lives; fitness centers are offeri...

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Bibliographic Details
Main Authors: Larsson, Jessica, Tersén, Vendela
Format: Others
Language:Swedish
Published: Linnéuniversitetet, Ekonomihögskolan, ELNU 2012
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19592