Unsupervised topic modeling for customer support chat : Comparing LDA and K-means

Unsupervised topic modeling for customer support chat : Comparing LDA and K-means

Fortnox takes in many errands via their support chat. Some of the questions can be hard to interpret, making it difficult to know where to delegate the question further. It would be beneficial if the process was automated to answer the questions instead of need to put in time to analyze the question...

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Bibliographic Details
Main Authors: Andersson, Fredrik, Idemark, Alexander
Format: Others
Language:English
Published: Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM) 2021
Subjects:
LDA
K-means
Topic modeling
Natural Language Processing
clustering
customer support
unsupervised machine learning
Computer Sciences
Datavetenskap (datalogi)
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105353

Internet

http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105353

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