Customer Satisfaction Analysis
The objective of this master thesis is to identify “key-drivers” embedded in customer satisfaction data. The data was collected by a large transportation sector corporation during five years and in four different countries. The questionnaire involved several different sections of questions and range...
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| Format: | Others |
| Language: | English |
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Linköpings universitet, Statistik
2011
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-71707 |