Customer Satisfaction Analysis

The objective of this master thesis is to identify “key-drivers” embedded in customer satisfaction data. The data was collected by a large transportation sector corporation during five years and in four different countries. The questionnaire involved several different sections of questions and range...

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Bibliographic Details
Main Author: Funa, Laura
Format: Others
Language:English
Published: Linköpings universitet, Statistik 2011
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-71707