Measuring Performance : the use of Lean in IT services
Lean has become a widespread concept within various industries. It originates from the production system at Toyota and focuses on maximizing customer value and eliminating waste. It has been adopted throughout industries as a consequence of stiffening competition and higher customer demands. From To...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
KTH, Industriell Management
2012
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-98072 |