Enabling Pro-active Problem Management by Predictive Modelling : Data mining and statistical analysis of past problems to enable pro-active actions for Internet Protocol Television
Service providers strive to guarantee a certain level of quality of their services, to stay relevant and to keep their customers satisfied and to avoid customer churn. IPTV is such a service. To be able to guarantee quality of service and uptime a good problem management system is vital. Problem man...
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| Format: | Others |
| Language: | English |
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KTH, Skolan för informations- och kommunikationsteknik (ICT)
2017
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-210636 |