Optimization of Call Centre Scheduling using the Cross-Entropy Method.
This thesis project investigates how the cross-entropy method can be applied to the optimization of scheduling problems. It is an important question because lower staffing leads to lower operating cost. Scheduling problems cannot be solved exactly in reasonable time, and finding methods to solve the...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
KTH, Optimeringslära och systemteori
2014
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-147849 |