Developing a Tool for Digital Transformations:How to Improve Service Quality in the RelocationIndustry
The purpose of this study was to develop a tool that shows relocation companies how they should digitally transform their services. The purpose was satisfied by dividing the research into two studies. Study 1 conducted a qualitative literature review focusing on the fields of blue ocean strategy and...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
KTH, Industriell Management
2014
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-147707 |