Role constellations in value co-creation : a study of resource integration in an e-government context
The contribution of the present thesis is describing and explaining how value is co-created by addressing customer-employee role constellations during service encounters. There is a specific focus on customers’ and employees’ resource integration when co-creating value. The thesis consists of five s...
| Main Author: | |
|---|---|
| Format: | Doctoral Thesis |
| Language: | English |
| Published: |
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT
2011
|
| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-8701 http://nbn-resolving.de/urn:isbn:978-91-7063-397-3 |