En flermetodsstudie av bankkunders upplevelse : A multi-method study about bankcustomers experience
Decentralized banks advocates accessibility for their customers which will lead to strong long-term relationships. Centralized banks choose to reduce their physical services, shut down bank offices and aims for accessibility through digital channels. The customers' experience of this is reflect...
| Main Authors: | , |
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| Format: | Others |
| Language: | Swedish |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-75446 |