Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies
Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. Further, researchers have emphasized the importance of measuring the quality dimensions...
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| Format: | Others |
| Language: | English |
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Karlstads universitet, Handelshögskolan (from 2013)
2018
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68602 |