Internal Quality Management in Service Organizations: a theoretical approach
Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most...
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| Format: | Others |
| Language: | English |
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Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT
2011
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6763 |