Tjänstegarantin : Verktyg eller symbol?
For several decades, there has been a transfer of ideas from the private sector to the public sector on how to modernize the organization. One widespread idea is the service guarantee. However, when ideas are transferred from one domain to another and implemented in a different context, they are als...
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| Format: | Others |
| Language: | Swedish |
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Karlstads universitet, Handelshögskolan
2013
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-29267 http://nbn-resolving.de/urn:isbn:978-91-7063-521-2 |