Självbeskrivning och tjänstekognition : Om processkartläggning på Arbetsförmedlingen

When duties are documented, new ideas are often created regarding how the work should be carried out. Writing is an important source of development, but unfortunately the possibilities are limited when it comes to transferring new ways of thinking to personnel. As with organizational change in gener...

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Bibliographic Details
Main Author: Fransson, Martin
Format: Doctoral Thesis
Language:Swedish
Published: Karlstads universitet, Centrum för tjänsteforskning 2008
Subjects:
TQM
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1647
http://nbn-resolving.de/urn:isbn:978-91-7063-182-5

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