Varför företag tackar nej till SLA:s tjänster : En studie om kundkontakt, relationer och motstånd till förändring

Abstract Problem: This thesis was made by a commission from Svensk Logistikanalys AB (SLA). SLA is a relatively new firm who is working as a freight broker for firms that wants to lower their freight costs. SLA contacted Jönköpings international business school because they experienced a problem wit...

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Bibliographic Details
Main Authors: Stamming, Fredrik, Johansson, David, Fahlgren, Jonas
Format: Others
Language:Swedish
Published: Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi 2006
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-543