Service för funktionshindrade : En undersökning av Boken kommer verksamheten och några användares upplevelser av servicekvalitet
The aim of this Masters thesis is to examine how disabled people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users ex...
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| Format: | Others |
| Language: | Swedish |
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Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan
2006
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18231 |