Mätning av tjänstekvalitet i bibliotek : användning av LibQUAL+ i Sverige
The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception of quality for the u...
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| Format: | Others |
| Language: | Swedish |
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Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan
2005
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17475 |