Extracting Customer Sentiments from Email Support Tickets : A case for email support ticket prioritisation
Background Daily, companies generate enormous amounts of customer support tickets which are grouped and placed in specialised queues, based on some characteristics, from where they are resolved by the customer support personnel (CSP) on a first-in-first-out basis. Given that these tickets require di...
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| Format: | Others |
| Language: | English |
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Blekinge Tekniska Högskola, Institutionen för datavetenskap
2019
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:bth-18853 |