Routes, Routines and Emotions in Decision Making of Emergency Call Takers
Emergency call takers listen to callers expressing mundane errands, but also to callers who describe severe accidents, agony and deaths. The emergency setting is further complicated by having to perform triage under time-pressure, but without possibilities of seeing the patient. The setting rests on...
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| Format: | Doctoral Thesis |
| Language: | English |
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Blekinge Tekniska Högskola, Sektionen för management
2012
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:bth-00524 http://nbn-resolving.de/urn:isbn:978-91-7295-228-7 |