Scheduling customer service representatives for the Workers’ Compensation Board of British Columbia
The Workers' Compensations Board of British Columbia (WCB) operates 4 call centers in the province devoted to compensation services. This thesis describes a review of operations at the call center in the head office, located in Richmond, B.C. We identified the need for a mathematical model t...
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| Format: | Others |
| Language: | English |
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2009
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| Online Access: | http://hdl.handle.net/2429/8261 |