How to provide "live help" : the effects of text-to-speech voice and 3D avatar on perception of presence in electronic shopping

With the prevalence of online shopping, companies began to provide real-time communications on their websites to facilitate human-to-human interactions between sales representative and online customers. This study investigates the interface design of such "Live Help" functions. More specif...

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Bibliographic Details
Main Author: Qiu, Lingyun
Format: Others
Language:English
Published: 2009
Online Access:http://hdl.handle.net/2429/14044

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