How to provide "live help" : the effects of text-to-speech voice and 3D avatar on perception of presence in electronic shopping
With the prevalence of online shopping, companies began to provide real-time communications on their websites to facilitate human-to-human interactions between sales representative and online customers. This study investigates the interface design of such "Live Help" functions. More specif...
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| Format: | Others |
| Language: | English |
| Published: |
2009
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| Online Access: | http://hdl.handle.net/2429/14044 |