Research on the Relationship between Service Quality and Customer Satisfaction-Taking a Construction and Development Company as an Example
碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 107 === This study is to examine the subject of service quality and customer satisfaction of construction companies to customers, by taking advantage of PZB Service Quality Gap Model, SERVQUAL Scale, American Customer Satisfaction Index Model (ACSI Model) to construc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9zhzy6 |