Using Kano Model, IPA, and Goal Difficulty to Explore the Improvement Priority of Service Quality Attributes for Home-delivery Logistics
碩士 === 東吳大學 === 企業管理學系 === 107 === In recent years, home-delivery logistics has become one of the popular logistics service customers choose to use in Taiwan. “How to improve the quality of home-delivery logistics service?” has become a crucial issue for the enterprises. This study is to understand...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/un5yhe |