Relationships between customer incivility, work stress and emotional exhaustion:A Case Study of Tour Leaders
碩士 === 國立臺中教育大學 === 永續觀光暨遊憩管理碩士學位學程 === 107 === In the recent context of the service industry. There are many researches on the customer incivility, but about tour leaders research on this respect is not much. With the rising of consumer awareness and various requirements, tour leaders are more stre...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/skj36p |