Investigating the Relationships Among Customer Orientation, Emotional Labor and Intention to Leave: An Empirical Study of Convenient Stores’ Service Employees
碩士 === 國立高雄科技大學 === 行銷與流通管理系 === 107 === The interaction between frontline service employees(FSEs) and customer is an important way for enterprises to show their organizational culture and marketing products. The FSEs show the emotions that company expected and fake their own emotions is the emotion...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9gk7e5 |