Human Resource Allocation in an Online Customer Service Chat System with AI-based Chatbot
碩士 === 國立成功大學 === 工業與資訊管理學系 === 107 === Customer service plays an important role between organizations and its customers. Among different types of customer service, a unique feature of customer service chat (CSC) is that agents can serve multiple customers simultaneously. The intelligent assistant (...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/b7zgx8 |