Hairdressing service failure, service recovery, and customer behavioral intentions - Taking SEM Analysis of Chain Hair Salon as an Example
碩士 === 嶺東科技大學 === 流行設計系碩士班 === 107 === There are many studies on how to improve the service quality and customer satisfaction in the hairdressing industry. However, there are few studies on service failures and service remediation on customer behavior intention patterns. Therefore, this study invest...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/anc63z |