A Service Design of Automobile Maintenance Service:An Application of Empathy Map and Service Blueprinting
碩士 === 朝陽科技大學 === 企業管理系 === 107 === When service failures occur, companies often take service remedial actions. Although they can solve the current customer problems and deal with their dissatisfaction, they fail to effectively prevent the problem from happening again. User-oriented service design h...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/cq9d6w |