Should We Pick Up Ourselves from Where Weve Fallen？Impact of Assimilation on Service Recovery Type for Customer Satisfaction
碩士 === 國立中正大學 === 企業管理系研究所 === 107 === In most of research on service failure, it has proved that the service recovery can improve the customer satisfaction. They advanced demonstrate giving the recovery same as the service failure is the best way to deal with the mistake. However, this study focuse...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/77t7k2 |