Linking Service Climate and Customer Orientation: The Role of Work Engagement
碩士 === 國立高雄大學 === 經營管理研究所 === 106 === In service context, customer orientation is important for frontline employees to deliver high value service. In other words, frontline employees play an important role to influence the customer service experiences, which in turn may influence the consumer attitu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/8gbtv5 |