To Break Down Interdepartmental Communication Barriers - The Case Study of J Company in the Fastener Industry in Taiwan

• Main Authors: Shih-Hui Tai, 戴詩潓
• Other Authors: Yuan-Ling Chen
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/88h64u

碩士 === 國立中山大學 === 國際經營管理碩士學程 === 106 === When the corporations keep growing, the corporations will take the functional departmentalization; that is, the tasks will be more complex and specialization. In order to reach the organizational goals, the frequency of interdepartmental communication is increasing. Effective communication is one of the key factors for the organization success and trust building. However, the more communication the organization have, it might result in conflict. The previous research results reveled that strong and negative correlations between conflict, team performance and team member satisfaction. This study takes one small and medium-size enterprise in fastener industry in Taiwan as an example to discuss the existed barriers for interdepartmental communication and give advices for this case how to ameliorate conflict which influenced the negative team performance by communication. Study 1 focuses on 5 managers who have at least 3 years seniority to discovery the situation of interdepartmental communication, the reasons to make conflicts and how to avoid conflicts and eliminate the negative influence in team performance. Study 2 is based on the result of study 1 and the research and evidence of the previous scholars to develop the survey. The research samples are consisting of 47 non-management employees. The available samples are 34 copies and the retrieved percentage of available samples is 72.3%. The research finds the departments of this case have sequential interdependence, specialization of tasks and with horizontal differentiation. The findings indicate communication is the significant inner factor to ameliorate conflict which influences on the negative team performance. However, organizational trust is not significant in this case.