Disrespectful Customers,Employee Emotion Recognition Ability and Service Quality
碩士 === 國立高雄師範大學 === 人力與知識管理研究所 === 106 === The main purpose of this study is to use the expectation theory as a point of view to discuss the influence of emotional recognition ability on service quality after service staff suffer from customer impolite behaviors: Take the first-line service personne...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/v5yy43 |