The Impact of Banking Service Specialist Service Quality on Customer Satisfaction - A Case Analysis of Taishin Bank
碩士 === 國立高雄應用科技大學 === 財富與稅務管理系碩士在職專班 === 106 === This study investigates the impact of service behavior of financial planner of bank industry on customer satisfaction and customer loyalty. Accordingly, this study devises a theoretical model for examining the links among contextual variables and uses...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/rkpkm4 |