Enhancing customer’s satisfaction at the Bank for Investment and Development of Vietnam - Ho Chi Minh City Branch

碩士 === 義守大學 === 企業管理學系 === 106 === In this study, the author attempted to identify factors that influence customer satisfaction at BIDV – Ho Chi Minh Branch. Along with considering the development orientation and strategy of the bank, the thesis proposed a number of solutions, recommendations to imp...

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Bibliographic Details
Main Author: Nguyen Thi Hai Yen
Other Authors: Yue-Yang Chen
Format: Others
Language:en_US
Published: 2018
Online Access:http://ndltd.ncl.edu.tw/handle/z96pnh