The Influence of Service Recovery on Customer Satisfaction: The Moderating Role of Customer Response and The Comparison of Taiwanese and Vietnamese Foodservice
碩士 === 東海大學 === 企業管理學系碩士班 === 105 === Service failures are common problems in the foodservice industry. This study focuses on the response of customers after service failures: (1) The effect of this response on service recovery, and (2) the comparison of Taiwanese and Vietnamese foodservice. Questio...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/8zfpmy |