The role of customer participation in IT services relationship maintenance – a dual-factor perspective
博士 === 國立臺灣科技大學 === 企業管理系 === 105 === The study investigates the influences of customer participation on relationship maintenance by adopting the two-factor model, and identifies potential antecedents of customer participation. Empirical data was collected from 126 firms which receive information te...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/qr62me |