Using Quality Function Deplopemt (QFD) Approach to Improve Service Quality in Vietnam: A Case Study of Majestic Hotel
碩士 === 南華大學 === 企業管理學系管理科學碩博士班 === 105 === Service quality is one of the most important aspects of hospitality, especially for the five-star hotel. Vietnam is a developing country which has consumer’s income increasing day by day. Therefore, consumers also demand higher level of service. To satisf...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/5h7jk9 |