The Impact of Difficult Customers on Emotional Labor and Service Quality - Moderating with Emotional Intelligence
碩士 === 銘傳大學 === 管理學院高階經理碩士學程 === 105 === This study was designed to investigate the impact of difficult customers on CHT (Chunghwa Telecom Co., Ltd.) northern group service center first-line counter staff’s emotional labor and service quality. Take the emotional intelligence as the moderating variab...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/45370408409900529992 |