Factors Affecting Customer Satisfaction of Using Internet Banking: A Case Study of Commercial Banks in Vietnam
碩士 === 龍華科技大學 === 企業管理系碩士班 === 105 === The aims of this research explores the process of adoption of internet banking in Vietnam through the effects frameworks of Electronic Service Quality (E-SERVQUAL) on main predictors of customer satisfaction. The implementation of Internet banking becomes a nec...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zcs56s |