The Study on the Relationships among Service Quality, Customer Satisfaction, and Repurchase Intention: Using Chinese Tonic Food Ginger Duck Store as an Examples
碩士 === 國立高雄應用科技大學 === 財富與稅務管理系碩士在職專班 === 105 === The performance of this study is to examine the relationship between the qualities of service, customer satisfaction and repurchase intention of ginger duck stew restaurant. In this study, customers at “Chinese Tonic Food Ginger Duck Store” restaurant...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82676593318860794578 |
| Summary: | 碩士 === 國立高雄應用科技大學 === 財富與稅務管理系碩士在職專班 === 105 === The performance of this study is to examine the relationship between the qualities of service, customer satisfaction and repurchase intention of ginger duck stew restaurant. In this study, customers at “Chinese Tonic Food Ginger Duck Store” restaurant in Renwu district, Kaohsiung city as the research object. The results show: 1. the customer experienced the height quality of service, showing a good satisfaction feedback, repurchase service is very high. 2. The service quality of customer satisfaction was a significant positive impact. 3. Customer satisfaction is a significant positive impact on the repurchase intention.
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