Measuring Service Quality and its Effect on Customer Satisfaction and Loyalty: The Case of Vietjet Air.
碩士 === 義守大學 === 管理碩博士班 === 105 === In a highly competitive environment of the airline industry, the achievement of possessing customers’ satisfaction and loyalty can assure the sustainable competitive advantages as well as profit of any airline company. The new appearances of new budget airlines inc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/rq47x7 |