The Effect of Perceived Playfulness and Relationship Marketing on Customer Voluntary Performance– A Study of Virtual Community for Airlines

碩士 === 世新大學 === 觀光學研究所(含碩專班) === 104 === Recently, the consumer population of aero business in Taiwan grows steadily. Furthermore, the prevalence of internet has offered multiple options to travelers and which leads to higher traveler turnover rate; therefore, airline industry has to abandon tradi...

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Bibliographic Details
Main Authors: Shao-Wei Hung, 洪劭瑋
Other Authors: Chia-Yu Chen
Format: Others
Language:zh-TW
Published: 2016
Online Access:http://ndltd.ncl.edu.tw/handle/63126818836891151172