Mechanisms Linking Service Leadership to Employee’s Service Competencies
碩士 === 國立高雄大學 === 經營管理研究所 === 104 === Service leadership emphasizes that service leader is to recognizing and appreciating high-quality service, removing obstacles to service delivery, setting clear standards for service quality, and so forth. Because front-line employees directly contact with custo...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/a5m782 |