How do customers respond differently to service failure caused by human and self-service technology?
碩士 === 國立清華大學 === 服務科學研究所 === 104 === Service failure has been an important issue in the context of service. The purpose of this study is to investigate how customers respond differently to service failure caused by self-service technology and human service. Online questionnaire was used to collec...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87871812653292247936 |