A Study of the Relationships among Customer Incivility, Job Burnout, Surface Acting, Coworker Support and Turnover Intention: the Case of Service Personnel in the Hardware and General Merchandise Industry
碩士 === 國立屏東大學 === 行銷與流通管理學系碩士班 === 104 === In the field of service industry management, the reasons resulting in staff for leaving have already become the major subject which organizations most concern about. The past research indicated that emotional labor and job burnout might be the important fa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/awe5n3 |