客戶謾罵行為對電信公司客服人員情緒耗竭與服務績效之影響
碩士 === 國立高雄師範大學 === 人力與知識管理研究所 === 104 === Faced with increasingly fierce competition, companies so as to increase market share, in addition to actively improve product quality, reduce costs, the requirements of customer services is to provide more valuable services as the goal. Therefore, to constr...
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| Format: | Others |
| Language: | zh-TW |
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2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/52176322414325835120 |