An Evaluation of Mystery Shopping in Public Sector: Using the Civil Affairs Team at Taipei City as an Example
碩士 === 國立政治大學 === 公共行政學系 === 104 === Mystery shopping was first used to evaluate the quality of service in 1940s. Companied by the growing of information and communication technology, the cost of mystery shopping has declined, and its acceptance has increased. Mystery shopping is not only used by in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/752f9r |