Using IPA analyze to the Key Elements of Service Quality in Convenience Stores
碩士 === 明新科技大學 === 管理研究所碩士在職專班 === 104 === The purpose of this study is to examine the key factors of service quality for convenience stores in Taiwan. The study follows the model of the conceptual framework of PZB service quality gap model. The questionnaires is design based on the RSQS(Retail Servi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/96217590880668252677 |